Privacy Policy
Last updated: March 2026
At GoAsia (goasia.cc), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your data. By using our website, you agree to the practices described in this policy.
1. Who We Are
GoAsia is a travel information portal and booking platform for transportation across Asia. We provide travel guides, route information, and facilitate ticket bookings through our partner 12Go Asia Pte. Ltd. (12go.asia). Our website is accessible at goasia.cc.
2. Information We Collect
We may collect the following types of information: Personal information you provide voluntarily, such as your name, email address, and message content when you contact us via email. Technical data collected automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. Usage data and analytics collected through our self-hosted analytics platform (Plausible Analytics), which does not use cookies and does not collect personally identifiable information. Booking-related data when you use our integrated booking tools powered by 12Go Asia, such as travel dates, routes, and passenger details.
3. How We Use Your Information
We use the information we collect for the following purposes: To provide and maintain our website and services. To process and facilitate transport bookings through our partner 12Go Asia. To respond to your inquiries submitted via email. To analyze website usage and improve our content and user experience. To ensure the security and proper functioning of our website.
4. Booking Services & 12Go Asia
GoAsia partners with 12Go Asia Pte. Ltd. to provide transportation booking services. When you make a booking through our website, you will be redirected to or interact with 12Go Asia's booking platform. Any personal data you enter during the booking process (such as your name, email, travel details, and payment information) is collected and processed by 12Go Asia in accordance with their own privacy policy. We recommend reviewing 12Go Asia's privacy policy before completing a booking. GoAsia does not store your payment information or booking details on our servers.
5. YouTube Video Embeds
Some pages on our website contain embedded YouTube videos to provide helpful travel content. These videos are embedded using YouTube's privacy-enhanced mode (youtube-nocookie.com) where possible. When you play an embedded video, YouTube (Google LLC) may collect data about your usage, set cookies, and track your interaction with the video. This data processing is governed by Google's Privacy Policy. If you do not wish YouTube to collect data about you, please do not play embedded videos on our site.
6. Analytics
We use a self-hosted instance of Plausible Analytics to understand how visitors use our website. Plausible is a privacy-focused analytics tool that does not use cookies, does not collect personal data, and does not track users across websites. All analytics data is aggregated and cannot be used to identify individual visitors. No data is shared with third parties.
7. Cookies
GoAsia itself does not set any cookies for tracking or advertising purposes. However, third-party services embedded on our site (such as YouTube and 12Go Asia's booking tools) may set their own cookies when you interact with them. You can control cookie settings through your browser preferences.
8. Data Sharing with Third Parties
We do not sell, rent, or trade your personal information. We may share data with the following third parties only as necessary: 12Go Asia Pte. Ltd. - when you initiate a booking through our platform, relevant travel and contact details are passed to 12Go Asia to process your reservation. YouTube (Google LLC) - when you interact with embedded video content. Plausible Analytics - aggregated, non-personal usage statistics are processed on our self-hosted analytics server. We do not share your data with advertisers or data brokers.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy. Email inquiries are retained for up to 12 months to ensure proper follow-up. Analytics data is retained in aggregated form and does not contain personal information. Booking data is managed and retained by 12Go Asia according to their data retention policies.
11. Your Rights
Depending on your location, you may have the following rights regarding your personal data: The right to access the personal data we hold about you. The right to request correction of inaccurate data. The right to request deletion of your personal data. The right to object to or restrict the processing of your data. The right to data portability. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
12. Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us at [email protected] so we can take appropriate action.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].